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    • June 2021
/ A Letter to our Customers

A Letter to our Customers

On behalf of APG, I want to provide you with an update regarding our Houston facility move. I want to personally thank you for your patience during the last few months and recognize, transparently, where we have caused delays in our service to you.  As a business, we have embarked on several transformational projects including upgrading our facilities, operational process improvements, and providing our customers an omnichannel, hassle-free, customer experience; all in an effort to provide excellent products and services to you, our customer.

Our facility move had been planned since 2020 and though significant planning was completed the pace of our move took longer than expected and this has led to longer response times, and product delays. The physical move commenced in April and is quickly nearing completion.  As of today, we have taken the following steps to immediately increase our capacities and ultimately deliver service levels you should expect from APG:

Expanded our daily production hours, including Saturdays, to increase manufacturing throughput volumes, and improve fill rates. As a result, our daily lines shipped have improved 37% and continue to increase.
Added second shifts to our largest manufacturing and warehouse work cells. These additions are a 15% increase in our workforce and should double our production capacities within these production cells.
Expanded our Customer Service team to improve our response and transactional processing times. This has resulted in a 3 hour decrease of our average response time and is continuously dropping.

Our mission is to provide you with the correct answer the first-time and the right product on-time, every-time.  We are working tirelessly to fulfill our mission.

If you have any concerns or questions, please fill out the form below and I’ll be happy to address them personally.

Sincerely,

Matthew Dunn

Chief Executive Officer


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